Free shipping for orders over $70!

Free shipping for orders over $70!

Returns / Exchanges

How do I return an item?

IF FOR ANY REASON YOU ARE DISSATISFIED WITH YOUR PURCHASE, WE WOULD BE HAPPY TO REFUND YOU THE ITEM(S) TOTAL WITHIN 14 DAYS OF RECEIVING YOUR MERCHANDISE, OR STORE CREDIT WITHIN 15- 30 DAYS OF RECEIVING YOUR MERCHANDISE. DUE TO HYGIENE, EARRINGS ARE FINAL SALE. ALL SALE ITEMS ARE FINAL SALE. ONCE WE RECEIVE THE RETURN AND PROCESS IT AS REQUESTED, A CONFIRMATION EMAIL WILL BE SENT TO THE EMAIL ADDRESS ON THE ORDER. PLEASE ALLOW 2-5 BUSINESS DAYS FOR THE RETURN TO BE RECEIVED AND PROCESSED.
**BLACK FRIDAY/CYBER MONDAY/ONE DAY SALE DISCOUNTS & DEAL PRICING ARE NOT ELIGIBLE FOR PRICE ADJUSTMENTS ON PERVIOUSLY SOLD/ PURCHASED ITEMS. DISCOUNTS DO NOT APPLY TO GIFT CARDS OR VOUCHERS.


All SALE(Including BLACK FRIDAY AND CYBER MONDAY), CLEARANCE, SAMPLE, HOLIDAY and BIRTHDAY items are final sale. No returns. Exchanges accepted for HOLIDAY and BIRTHDAY.
**
Sample items are not the same quality of items sold at retail. These items are significantly discounted because they may be scratched, missing stones, or clasps and may need to be repaired.
To exchange an item please send your order receipt along with a note of the item you would like to exchange it for. All out of country purchases can not be emailed a return label. 

SHOP HELLO FASHION 
Att: Returns
483 West 100 North
Building E Unit 2
North Salt Lake, UT 84054
Exchanges take 2-5 business days to process once we receive them. We will send you an email notifying you your return has been received. If you have any further questions regarding your return please email returns@ilycouture.com.

If you item arrives damaged, we sincerely apologize, please email returns@ilycouture.com and we will email you a return label to send the item back to be replaced * (S&H is non-refundable)

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